We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 7 days, we will issue a full refund for the price you paid for the item.
Returning Defective items:
You can always return items if they are defective.
Please note: Items that have been opened can only be returned if they are defective. All other returns must be unopened to be accepted.
How to return an item:
First of all please let us know that you are going to return your item. Contact us on 0870 143 1860 for us to take your return details. With your return please enclose a note giving the reason for the return, wrap the package securely and send the package to:
Returns Dept
Portable Appliance Safety Services Limited
1 Hunters Buildings
Bowesfield Lane
Stockton
TS18 3QZ
In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories.
Goods must be sent via a recorded-delivery service.
Items that have been lost or damaged in transit will be your responsibility so please arrange adequate insurances.
This returns policy does not affect your statutory rights.
Canceling an ordered item:
Under the United Kingdom 's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
Returns Dept
Portable Appliance Safety Services Limited
1 Hunters Buildings
Bowesfield Lane
Stockton
TS18 3QZ
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. |
